Resources
What to know, and what to do.
Training and protocols for mentors, parents, and staff. How to recognize a concern, how to report it, and who to contact. Written for the moment you need them, and worth reading before you do.
Training and protocols for mentors, parents, and staff. How to recognize a concern, how to report it, and who to contact. Written for the moment you need them, and worth reading before you do.
If someone is in immediate danger, call 911 first, then inform Eldera. In a mental health crisis, call or text 988.
How the community works, how we keep it safe, and what to do when something feels off.
For new members: your first session, staying safe, when life gets in the way, who is waiting for you, quiet kids, and how to reach a person.
Read the guide → Our valuesThe pledge every member makes when they join: our values, how we treat one another, how we protect privacy, and how we keep each other safe.
Read the guide → ReportingWhat to report, how to reach a person, and exactly what happens next. Includes who to call outside Eldera, in the U.S. and beyond.
Read the guide → SafeguardingThe signs of abuse, how they show up in a virtual setting, what the Eldera link protects, and the steps to report promptly and correctly.
Read the guide → Mental healthCommon concerns for young people and older adults, the signs to watch for in a virtual setting, how to respond with care, and how to look after yourself.
Read the guide → MentoringFor matched mentors: getting started, a sample first conversation, the community, Zoom tips, sharing books, activities, and graduation.
Read the guide →
You do not need to be certain, and you do not need proof. A person acknowledges every report within one business day. Concerns involving a young person are handled the same day.
Report a concern →